Warranty Terms

AJA Jewels gold and diamond products are guaranteed for maintenance for a period of 2 years from the date of purchase. To be eligible for warranty coverage, the invoice and certificates must be presented along with the product. Products without the required invoice and certificates will be excluded from warranty coverage.

Products that have undergone any intervention such as resizing and adjustments by third parties or entities other than AJA Jewels are not covered by the warranty. Deformations identified as originating from user errors through expert evaluation, and/or products used outside normal usage conditions, damaged due to storage conditions, impacted, or exposed to any chemicals are also excluded from warranty coverage.

Return and Cancellation Terms

You have the right to return the product within 14 days from the date of receipt under the distance sales contract. For return and exchange processes, you must contact us within 14 days with your order number via [email protected] or the WhatsApp line at 0850 241 09 20.

When making a return request, the product must be sent to the specified address by the shipping company indicated by us, using the Shipping Code provided to you. AJA Jewels does not cover shipping costs for returns without a Shipping Code or using unspecified carriers and does not accept responsibility for such cases.

The product to be returned must be unused and undamaged, sent in its original form with the invoice, delivery note, insurance forms, warranty and maintenance guides, and, if the product contains diamonds, the certificate, along with any accompanying gift items. If the original invoice is not sent, VAT and other legal obligations cannot be refunded. For invoices issued in the name of the company, an additional return invoice issued by your company must be sent for the return process. Returns without invoices and incomplete shipments are not accepted.

Returns, cancellations, and exchanges are not possible for custom-made products based on the consumer's special requests or specifications, products with a different metal color or stone than those offered on our e-commerce site, and marriage alliances with personalized inscriptions. Due to hygiene rules, no exchanges or returns are accepted for piercings.

Returns and exchanges are not accepted for outlet products and items specified within special campaigns.

For products such as rings, necklaces, and bracelets that have been modified according to the consumer's request or resized after delivery, returns and exchanges are not possible.

After your returned product reaches us and the return is approved, the product amount will be refunded to you within 14 days according to your payment method. Payments made by bank transfer will be refunded to your bank account, and credit card payments will be refunded to your credit card.

Exchange Conditions

You can exchange your product with a different one, provided it is unused and undamaged, within 14 days from the invoice date. The product to be exchanged must be brought to our stores in its original state with the invoice, warranty and maintenance guides, and, if the product contains diamonds, the certificate, along with any accompanying gift items. If the product is a gift, the exchange process can be carried out with the product certificate. Products without an invoice or product certificate are not eligible for exchange.

If the total amount of the product to be exchanged or the price of the new product to be taken in return is lower than the product to be exchanged, a gift voucher may be issued for the price difference.

Products falling under the category of items with prices determined in the stock exchange or organized markets (gold, silver, etc.) are excluded from the scope of refund without loss, in accordance with the law.

Custom-made products based on the consumer's special requests or specifications, products with a different metal color or stone than those offered in our store, and special designs, as well as products that have undergone resizing and adjustments, are excluded from the scope of exchange and return.